Frequently asked questions
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Find answers to common questions about our services
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it. Contact our support team immediately if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through encrypted channels.
Prescriptions
How do I upload a prescription?
Visit the Prescriptions page, fill in the required details, and upload a clear photo or PDF of your prescription. Our pharmacist will verify it within 24 hours.
What if my prescription is rejected?
If your prescription is rejected, you'll receive an email with the reason. Common reasons include expired prescriptions or unclear images. You can upload a new prescription anytime.
How long is a prescription valid?
Prescription validity depends on your doctor's instructions and local regulations. Generally, prescriptions are valid for 6-12 months from the date issued.
Shipping & Delivery
What are the shipping costs?
Shipping is $5.99 for orders under $50. Orders over $50 qualify for free shipping. Same-day delivery is available in select areas for an additional fee.
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery (1-2 days) is available for an additional fee. Same-day delivery is available in select metropolitan areas.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can also track your order on our Track Order page.
Returns & Refunds
What is your return policy?
Due to health and safety regulations, we cannot accept returns on opened medicines. Unopened items can be returned within 30 days for a full refund.
How do I request a refund?
Contact our support team with your order number and reason for refund. Refunds are processed within 5-7 business days after approval.
What if I receive a damaged product?
Contact us immediately with photos of the damaged item. We'll arrange a replacement or full refund at no additional cost.